top of page
  • What is Open Banking?
    The use of application programming interfaces (APIs) that enable developers to create applications and services within financial and non-financial institutions. Greater financial transparency opportunities for bank account holders, ranging from open data to private data. In short, Open Banking is the ability to create new digital businesses and ecosystems, thanks to API access provided by banks. This allows users to: have more control over their data; have a better experience using a secure, fast and reliable channel; generates new revenue streams and thus creates a sustainable service model for the industry as a whole.
  • Why is Open banking the new face of banking?
    There is no doubt that the use of fintech has increased tremendously in recent years in an effort to offer better services to the end customer. But there is still huge room for growth and development.
  • Who really benefits from Open Banking?
    The benefits of Open Banking are both for users and service providers - banks, financial and non-financial institutions. Everyone who touches Open Banking wins.
  • What are the benefits for users?
    Among the many advantages of Open Banking for consumers, the most important is that they have choice. As a service provider, traditionally banks, financial and non-financial institutions offer limited options and uniform services to all their customers. Open Banking enables individualized treatment, targeted offers and personalized products. And it's the user's choice to choose what suits them best. Open Banking gives the user the opportunity to choose from multiple service providers the one that offers the best service for their particular needs; encourages consumers to take charge of their finances and make informed decisions about managing their accounts. Makes it easier to pay with smart devices.Thanks to solutions based on Open Banking, there is no need for customers to wait in lines in stores to pay with physical money. Using different apps, they pay through their smartphone using digital wallets. Makes money transfers easier. Enables personalized product offeringsOpen banking has the potential to offer personalized and relevant products and services to users - something that many banking mobile apps do not. Allows access to all accounts in one place. Through Open Banking, every user can see and operate all their accounts in different banks in one place, monitor their receipts, transfer money from one to another. Thus, in one place in one application on the smartphone with one click, a person has access to all his finances. By seeing all their accounts and their balances, the user can choose where to pay.
  • What are the benefits for financial institutions?
    Open Banking enables banks to stay ahead of the competition by enabling them to collaborate with innovative fintech and other non-financial institutions to share data. allows them to take a step into the future by, based on the permissions to access their customers' financial data, better understand their needs and change their offerings to provide them with a better experience. improves the customer relationship by helping banks and non-financial institutions to improve their service based on the data obtained through Open Banking and thus successfully respond to the ever-changing demands of both their existing and future customers. The customer is always at the center of attention. In their collaboration with fintech companies, banks can offer consumers products and services that increase consumer satisfaction, loyalty and ultimately increase their income.
  • What are the benefits for fintech companies?
    Open Banking makes it possible to meet customer expectations; to offer better services such as personal finance management, account comparison and credit access through a single application; expansion of bank services by using fintech; technology development creation of innovative products and services.
  • What is IRIS Solutions@
    Iris Solutions' OOD is a payment institution licensed by the BNB. According to the issued license, the company can provide payment services under Art. 4 items 7 and 8 of the ZPUPS – payment initiation services and account information provision services. We hold a European Payment Service Provider (PSP) license in accordance with the Second Payment Services Directive (PSD 2). IRIS PAY is our brand under which we develop payment services. IRIS PAY is also the name of the mobile application through which payments are made.
  • Who do I contact if I have questions about the processing and protection of my personal data?"
    If you have any questions about our Privacy Policy or the processing of your personal data, you can contact us through our contact form or send us an Email describing your inquiry to:
  • How can I contact the customer relations department of Iris Solutions Ltd.?"
    You can contact us using our contact form. If you would like us to investigate your transaction, please provide us with proof of payment or a screenshot of your device that includes the following information: • Name of the account holder; • Transaction Amount; • Date of transfer; • Transaction reference number. If for some reason you are unable to fill out our contact form, please contact us on the following phones: 0889 209 055; 0887 267 019 Please note that we will not be able to give you information about a specific transaction over the phone. You will receive our response to the email address registered in the IRIS PAY application. All this is done to ensure the protection and safety of users of our products and services.
  • What should I do if I want to make a complaint?"
    We take all questions and inquiries to us very seriously. Iris Solutions Ltd. follows the guidelines of the Bulgarian supervisory authority - Bulgarian National Bank and processes customer complaints in accordance with existing regulations. The complaint should be referred to a specific case regarding the products and services offered by Iris Solutions Ltd. If you have any questions, please contact us using our contact form or at the address below: bul. "Tsarigradsko shose" 111 B, Sofia Techpark, Incubator building, floor 1 Please describe your inquiry as precisely and clearly as possible. We will try to answer you as quickly as possible.
  • Where can I download the IRIS PAY app?
    The IRIS PAY application is available on Google Play for smartphones and tablets with the Android operating system and on the App Store for smartphones and tablets with the iOS operating system.
  • Why can't I add my account to the IRISPay mobile app?
    Possible reasons for this are as follows: You have not filled in your internet banking username and/or password of the relevant bank, your phone number and/or the IBAN of your account depending on the requirements for adding an account for each bank that is "hooked" into the application of "Iris Solutions" OOD IRIS PAY. You currently do not have access to the Internet. Please check your internet connection and try adding your account again. If you need assistance, contact us .
  • Do I need to have active internet banking to be able to make payments from my bank account through the IRISPay app?"
    Yes, you need to have active internet banking.
  • Do I pay any additional fees?
    The IRIS PAY application is completely free. IRIS PAY app downloads and payments to friends and merchants / businesses are not paid to IRIS PAY. You only pay the fee for the ordered credit transfer according to your bank's tariff.
  • How long does it take for the money I send to a friend to arrive in their account?"
    Payment through IRIS PAY is a type of bank payment, i.e. transactions are carried out through the bank's electronic payment systems. If your friend and you use an account in the same bank, the transfer will be confirmed to you immediately. If you use the services of different banks in Bulgaria, the transfer will be confirmed to you within 2/4 hours or early in the morning of the next day, if the payment was made to you after 15:00.
  • Is there a limit to the amount I can transfer to a friend or the amount I can pay at a merchant through IRIS PAY?"
    Through IRIS PAY you can pay for goods or services at a merchant and order a transfer to a friend of up to BGN 10,000.
  • Can I pay at a merchant or transfer money to a friend if they don't use IRIS PAY?"
    In order to make a payment through IRIS PAY, it is necessary for both parties - the sender and the recipient of the amount - to have the IRIS PAY application installed on their mobile phone or tablet.
  • Why do I get an error message when scanning a QR code / entering a 6-digit code / authorization problem?
    Please contact us via our contact form and send us a screenshot of the checkout screen showing the error message and containing the QR code and 6-digit code. We will verify the transaction and contact you.
  • After a successful payment, when can I see the transaction in my accounts?
    Your application reflects the status of each payment. Go to the initial screen and you will see the status of the payment you are interested in Payment successful Payment failed Payment is being processed
  • Is it safe to use IRIS Solutions products and services?
    Iris Solutions Ltd. is a payment institution licensed by the BNB. The Company is bound by strict payment processing regulations. We apply the highest standard of data protection technologies in addition to the security systems applied by banks.
bottom of page